Flight
- Waziha aviation and tourism ltd follows airline’s cancellation and re-issue policy.
- To cancel/ re-issue, customer must confirm Waziha 48 hours prior to the travel date.
- To cancel/ re-issue, customer needs to send an email to reservation@wazihatravels.com attaching the e-ticket and briefly mentioning the requirements.
- Cancellation fee and a Standard service charge may apply in case of any change.
- Cancellation fee is shared by the Airlines and may get changed at any time.
- Service charge is only BDT 300 for International flight and BDT 0 for Domestic flight.
- For Domestic Flight, refund will get initiated (if applicable) after a successful cancellation and refunded amount may reflect in your account within 3 to 7 working days depending on your bank. For International Flight, it may take up to 3/4 weeks to process the refund and reflect in your account depending on the airline and your bank.
* Convenience fee is charged by the service provider & it is non-refundable.
Hotel
- Waziha aviation and tourism ltd follows property’s cancellation policy.
- To Cancel a booking, customer must call our help center’ and confirm the cancellation.
- Cancellation fee may apply depending on the property and the time of cancellation.
- Date change is not possible for any hotel booking. Customer needs to cancel the previous booking and rebook with the new date.
- Booking for black-out dates are not cancellable or refundable.
- Refund will get initiated (if applicable) after a successful cancellation and refunded amount may reflect in your account within 3 to 7 working days depending on your bank.
* Convenience fee is charged by the service provider & it is non-refundable.
Bus
- Waziha aviation and tourism ltd follows bus operator’s cancellation policy.
- To Cancel a ticket, customer must call our help center and confirm the cancellation.
- Additional charges might be applicable in case of cancellation which will depend on the nature of the cancel request.
- EID or Holiday tickets are not cancellable or refundable. Bus Authority has the right to cancel any bus schedule at any time.
- If the Bus is cancelled by the Bus Operator, customer must inform Waziha through Hotline +8802226663405 (10AM - 6PM) or Facebook messenger, www.facebook.com/wazihatravels
- Refund will get initiated (if applicable) after a successful cancellation and refunded amount may reflect in your account within 4 to 6 working days depending on your bank.
*Convenience fee is charged by the service provider & it is non-refundable.
Tour
- Waziha aviation and tourism ltd follows tour operator’s cancellation policy.
- To Cancel, customer must call our help center confirm the cancellation.
- Please check the given policy under each tour before booking.
- Booking for black-out dates are not cancellable or refundable.
- Refund will get initiated (if applicable) after a successful cancellation and refunded amount may reflect in your account within 4 to 6 working days depending on your bank.
*Convenience fee is charged by the service provider & it is non-refundable.